GRM Válvulas e instrumentación S.L. seeks business excellence by providing products and/or services that fully satisfy the requirements and expectations of our customers.
We strive to continuously improve quality by learning and finding ways to enable each and every employee to perform their duties efficiently and effectively, avoiding mistakes and being environmentally friendly.
The company’s know-how is enhanced by the suggestions and comments of our customers, whose satisfaction is our ultimate goal.
TO ACHIEVE THIS GOAL WE COMMIT OURSELVES TO:
To provide our products or services according to the needs of our customers.
To provide our customers with the best availability at competitive prices.
To respect the commitments of fixed delivery times.
Adapt to the evolution and trends of the market.
The continuous improvement of our processes.
The continuous training and motivation of our employees..
Maintain our quality system based on ISO 9001 standards.
Set quality objectives annually.
Continuous improvement in quality, efficiency and productivity.
Estimulate and create innovation and a sense of responsibility among employees.
Establish a work environment where the central axis is the spirit of pride for the company, work well done and team feeling.
The Management Group and the Quality Department of the company will ensure the implementation and monitoring of these objectives.
This policy provides the framework for the definition of quality objectives. It is reviewed in the annual reviews of the system by management.
This policy is explained and discussed in the training activities of all employees and especially new employees. This policy is displayed on boards, Web pages and other important places of GRM Válvulas e instrumentación S.L.